We ship all orders to the continental United States via USPS Priority Mail. In addition to shipping time, please allow 1-2 business days for us to process your order and 2-3 business days for delivery time when shipping USPS.
International shipping is not available at this time.
Alkemy Brewlab cannot ship to P.O. Boxes, APO or FPO addresses at this time due to limitations. We require a street address for all deliveries. Please be sure to enter a complete shipping address for all online orders where the item description indicates shipment via USPS.
Alkemy Brewlab is committed to providing its customers with an excellent experience. if you are unhappy with a product you purchased on Alkemy Brewlab you many return the product within 14 days for a refund, credit or exchange of your choice. Alkemy Brewlab does not reimburse the cost of return shipping unless the product shipped was by our error or was defective. Returned products with no defects will have a 20% restocking fee.
Please email us at firstname.lastname@example.org and we will help facilitate returns or exchanges.
The returned product must be in new and unused condition, in the original box with all the documentation, parts and accessories to insure full credit. “New and unused” means sale-able condition, not dirty and not washed. We cannot accept returns for an item with any indications that it has been used.
If your order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one completely at our expense. Requests for replacement parts will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces.